33
Overview
This article explains how to configure and manage Dishonor Fees in CORE — which are additional charges automatically applied when a client’s payment fails. These fees can help offset processing and administrative costs associated with failed credit card or bank transactions.
🎥 Watch the walkthrough:
Or preview it below:
Prerequisites
- Admin access to CORE
- Stripe connected as your merchant processor
- Awareness of local compliance for dishonor/late payment fees
Step-by-step instructions
Step 1: Configure dishonor fee settings
- Go to Payments > Retail Configurations > Retail Settings.
- Scroll down to Dishonor Fee under the Schedule Fees section.
- Click the Pencil Icon to edit.
- Enter the fee amount (e.g. $10).
- Click Save.
Tip: The dishonor fee is applied per retry attempt. For example, a $10 dishonor fee with 3 retry attempts = $30 total added to the outstanding balance.
Step 2: View dishonor fees on the Retail Dashboard
- Navigate to Payments > Retail Dashboard > Failed Payments.
- Each row will show:
- Amount Due (original failed payment)
- Dishonor Fee (based on number of failed attempts)
- New Total Due (combined amount)
Step 3: Adjust dishonor fees manually (optional)
- In the Failed Payments section, click the Pencil Icon beside a member’s dishonor fee.
- Edit the amount if needed.
- Click Save to apply changes or Cancel to discard.
Tip: Use this feature if you want to waive or reduce the fee for specific members.
Expected outcome
Dishonor fees will be automatically added per failed payment attempt and will appear alongside the client’s balance due in the dashboard. Manual edits can override default fee behavior as needed.
FAQs
Q: Are dishonor fees charged automatically?
A: Yes — fees are automatically added for each failed payment attempt.
Q: Can I disable dishonor fees entirely?
A: You can set the dishonor fee to $0 if you don't wish to charge them.
Q: Will clients see these charges on their invoices?
A: Yes — dishonor fees are reflected in the client’s updated balance.
Still need help?
Reach out to our support team via [email protected]
