33
Overview
This article explains how to manage Transaction Fee Preferences in CORE when using Stripe as your merchant processor. You can choose whether your studio or your clients absorb processing fees on credit card and bank transactions.
🎥 Watch the walkthrough:
Or preview it below:
Prerequisites
- Stripe must be your connected payment gateway
- Admin access to CORE
- Awareness of your Stripe fee structure (e.g. 2.9%, 3%, etc.)
Step-by-step instructions
Step 1: Navigate to transaction fee settings
- Go to Payments > Retail Configurations > Retail Settings.
- Scroll to the Transaction Fee Preferences section.
Step 2: Choose how to handle transaction fees
- Click the Pencil Icon to edit your preference.
- Select one of the following:
- Business absorbs the fees:
- The studio pays all Stripe processing fees.
- Client invoices will show only the product or package amount (e.g. $100).
- Client pays the fees:
- Stripe processing fees are added on top of the purchase.
- Client invoices will show base price + fee (e.g. $100 + $5 = $105).
- Business absorbs the fees:
- Click Save.
Tip: The exact fee displayed depends on your Stripe processing rate and the type of transaction (credit card vs bank transfer).
Expected outcome
Client invoices will reflect either the full transaction total (if fees are passed to the client) or just the product total (if fees are absorbed by your business), based on your selected preference.
FAQs
Q: Does this apply to all payment methods?
A: Yes — this setting applies to both card and bank transactions processed through Stripe.
Q: Can I charge fees to clients for some products but not others?
A: No — this setting applies globally to all transactions in your studio.
Q: Will clients see a breakdown of the fee?
A: Yes — if fees are passed on, clients will see the fee itemized on their invoice.
Still need help?
Reach out to our support team via [email protected]
