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Overview
Session feedback helps you collect insights directly from clients after a class. You can ask for star ratings, written feedback, or both — and track it all in reports. This is a great way to improve your classes, support your trainers, and understand what your clients love (or don’t).
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Prerequisites
Before you begin:
- Make sure you have access to Edit Profile, Schedule Templates, and Reports
- Decide what kind of feedback you want (star ratings, open text, or both)
- Have at least one class template ready to apply feedback to
Step-by-step instructions
Step 1: Create feedback fields
- Click your Studio Name at the top and select Edit Profile
- Click Session Feedback on the left
- Click Add Field
- Choose your field type:
- Star Rating (1–5 stars) – e.g. “How did you find that class?”
- Multi-line Text – for open-ended responses
- Click Save
✅ Tip: You can add multiple questions — like “Rate the trainer” or “What could be improved?”
Step 2: Enable feedback on specific classes
- Go to Schedule
- Click the cog icon > Schedule Templates
- Choose a template and click the pencil icon
- Scroll to the bottom and toggle Session Feedback = Yes
- Click Save
💡 You can choose to enable feedback on all classes or just select ones.
Step 3: View client responses in reports
- Go to Reports
- Select Session Feedback Report
- Set your date range and filter by:
- Session name
- Instructor
- Feedback type
- Click Edit Report Settings to customize columns — e.g. session time, trainer name, or rating
Step 4: What clients see in the app
After their class ends, clients get a prompt in the app asking them to leave feedback. Depending on your setup, they’ll either:
- Tap stars to rate the session
- Fill out an open text box
- Or both
Once submitted, feedback is logged to the session feedback report and visible to your team.
Expected outcome
After setup:
- Clients will be asked for feedback after selected sessions
- You’ll be able to review responses in your Reports > Session Feedback
- Trainers and managers can use this to improve class quality and client experience
FAQs
Q: Can I use both star ratings and text input in the same form?
A: Yes! You can mix and match multiple question types.
Q: Will clients be prompted every time?
A: Only for the sessions where feedback is enabled via the template.
Q: Can I export feedback data?
A: Yes — reports can be customized, filtered, and downloaded as needed.
Still need help?
Reach out to our support team via [email protected]
