Overview

This guide walks you through installing the Topaz SigWeb software and enabling it within Hapana Core. Setting up a signature pad correctly allows staff and clients to sign digital agreements quickly and securely during interactions.

Prerequisites

• Windows device with Microsoft .NET Framework 4.7.1 or later installed
• Admin access to your Hapana Core account
• A compatible Topaz signature pad

Step 1: Install the Topaz SigWeb Software

• Download the SigWeb installer from www.topazsystems.com/software/sigweb.exe

Tip: Tip: Do not plug in the signature pad yet.

• Close all open browsers before proceeding (Chrome, Firefox, Edge, etc.)
• Run the installer
  • Right-click the downloaded .exe file
  • Select Run as Administrator to begin installation

Tip: Admin permissions are required for full installation success.

• Test your installation​​​​​​​
  • Visit the Topaz SigWeb Demo
  • Click Sign, then sign on your device
  • You should see your signature appear in the signature box

For full technical documentation, refer to the Topaz install PDF

Step 2: Enable Topaz in Hapana Core

• Log in to your Core account at core.hapana.com/login
• Go to Account Settings
• Click the Integrations tab
• Scroll to the bottom until you see Signature Pads and Devices
• Toggle ON the switch next to Topaz

Expected Outcome

Your Topaz signature pad is now installed, tested, and integrated with Hapana Core. You’re ready to capture electronic signatures during client check-ins or agreement flows.

FAQs

Q: What should I do if my signature doesn't appear in the demo box?

A: Ensure SigWeb is installed properly and that your browser is supported. Try running the installer again as Administrator and verify the device is connected.

Q: Can I use this on macOS?

A: No, Topaz SigWeb is only supported on Windows. You'll need a Windows-based system to use this integration.

Q: Do I need to install anything on each computer?

A: Yes, SigWeb must be installed on each workstation that connects to a Topaz signature pad.

Need help? Reach out to our support team at support@hapana.com